Return & Refund Policy

Returns & Refund Policy

Last Updated: December 26, 2025

At Sinimaca, we want you to love your purchase. If you're not satisfied, our policy is designed to make returns and refunds simple and fair. Please read this carefully before buying.

1. Returns

  • Timeframe: You may return items within 30 days of receipt for a full refund or exchange.
  • Eligibility: Items must be unused, in original condition, with all tags/packaging intact.
  • Non-Returnable Items:
    • Perishable goods (e.g., food, flowers).
    • Intimate/sanitary products.
    • Hazardous materials (e.g., flammable items).
  • Requirements: Proof of purchase (receipt/invoice) is mandatory. Do not return directly to manufacturers.
  • Process: Contact us first for approval and return instructions.

2. Refunds

  • After we receive and inspect your return (typically within 7-10 business days), we'll confirm via email.
  • Approved refunds are processed to your original payment method within 5-10 business days (timing depends on your bank/card issuer).
  • Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item).

3. Partial Refunds (If Applicable)

We may issue partial refunds for:

  • Items showing minor use (e.g., books, opened media like CDs/DVDs).
  • Damaged/missing parts not caused by us.
  • Returns after 30 days (case-by-case).

4. Late or Missing Refunds

If you haven't received your refund:

  • Check your bank/credit card statement (processing can take 5-10 days).
  • Contact your card issuer for delays.
  • If unresolved, email us at cristina-elena.1966@outlook.com with your order details.

5. Exchanges

  • We replace only defective or damaged items.
  • Email photos of the issue to cristina-elena.1966@outlook.com
  • for approval.
  • We'll provide a prepaid label or return address. Exchanges ship within 3-5 business days after approval.

6. Sale Items

Sale or clearance items are final sale and non-refundable/exchangeable.

7. Gifts

  • Gift purchases receive a store credit (emailed or mailed as a gift card).
  • If shipped to the recipient unmarked as a gift, refunds go to the original purchaser.

8. Shipping for Returns/Exchanges

  • You pay return shipping unless faulty (we'll reimburse).
  • Use trackable shipping for items over $75; we recommend insurance.
  • Return address: Provided by support after request (not our registered office).
  • Delivery times vary by location.

9. Changes to This Policy

We may update this policy anytime by posting revisions here. Continued use of our site accepts changes.

For questions or to start a return, email: cristina-elena.1966@outlook.com. We're here to help!

 

Attention：

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.